4 February 2021
Strategy Session #5: “Service Markets: Industrial and Consumer Sectors”
On January 27, we held our fifth and final strategy session with Andrii Dligach, focusing on the dynamics of service markets.
Developing Strategic Thinking
The session kicked off with a deep dive into strategic thinking and the specific steps needed to cultivate it. Our moderator highlighted the 2021 trends that are essential to consider when building a robust business strategy (including those 8 main trends we’ve been tracking!).
Key Takeaways & Technical Insights:
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Virtualization of Operations: Research shows that businesses should move toward virtualizing all processes—from digital contract signing to organizing large-scale online events.
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The New Normal: Traditional office work is fading; remote work has officially become the new standard.
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The Power of Care: The most critical factor for success now is demonstrating genuine care for your clients.
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Trust & Reputation: These are no longer just “nice-to-haves”—they are the core keys to building solid, long-term relationships.
It was an incredibly productive evening. Huge thanks to our speaker for providing such clear direction on where to move next!
Note: If you need the video recording of the session, please reach out to your Board Angel.
